Refund policy

You can change your mind. You have 14 days from receipt of your order to withdraw, without giving any reason.

1. Make your request

Click Start my return request on our Returns page: enter your order number and email, choose the pair(s), the reason, then refund or exchange. You can also use the withdrawal form at the bottom of this page.

We reply by email with the return address and instructions. Please wait for our reply before sending your parcel.

2. Send the pair back

• Send the pair back no later than 14 days after your request.
• The pair must be new and unworn, in its original condition, with its original box and all accessories (tags, seal, spare laces).
• You may try it on as you would in a shop, indoors. If it comes back worn, damaged or incomplete, we may deduct the loss in value from your refund.
• Protect the box inside a shipping carton. A tracked shipment is recommended.
• Return shipping costs are paid by you, from France or from abroad.

3. Refund

We refund the price of the pair and the delivery costs paid with your order (at the standard delivery rate), to the payment method used for the purchase, at no cost to you. The refund is made no later than 14 days after your request. We may wait until we have received the pair, or proof that you have sent it, before refunding.

Pairs bought on sale follow the same rules.

Defective pair or mistake on our side

If the pair you receive is defective or does not match your order (model, size), make a return request, choose the matching reason and add photos. In that case, we pay the return shipping costs. You also benefit from the legal guarantee of conformity (2 years from delivery) and the guarantee against hidden defects, described in our terms of sale.

Changing size or model

Would you like a different size or a different model? That's possible. Within 14 days of receipt, make a return request and choose Exchange with a gift card. Send the pair back under the same conditions as a return (new, unworn, original box, shipping costs paid by you). Once we have received and checked it, we send you a gift card for the amount paid so you can order the pair of your choice. Would you rather have a refund? That is your right, see above.

Withdrawal form

(Article R221-1 of the French Consumer Code. Complete and send it to us only if you wish to withdraw from the contract.)

To: Friends and Family Society (Coproom), by email at contact@cop-room.com. Postal address of the registered office: see our legal notice.

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on: ................ / Received on: ................
Order number: ................
Pair (model and size): ................
Name of consumer: ................
Address of consumer: ................
Signature of consumer (only if this form is notified on paper): ................
Date: ................