Frequently asked questions
Who is behind Coproom?
Since 2017, coproom has brought together a team of sneaker enthusiasts since our childhood.
Today, we want to put our experience at your service to make the most exclusive sneakers accessible to everyone.
How to contact Coproom?
Our customer service can be reached at any time by email at contact@cop-room.com. You will receive a response within 48 hours.
Are our products new and authentic?
Yes. Coproom is committed to selling only new and authentic products. For an order with a standard lead time, the product is sourced, received by Coproom and checked before dispatch. Coproom does not systematically issue a third-party certificate. Your order confirmation and invoice are your proof of purchase.
Which countries do you deliver to and how long does it take?
The list of countries served and applicable charges is displayed at checkout. The standard lead time shown is 5 to 12 business days from payment approval; it includes sourcing, authentication and shipping. References marked “48 hours” or “Express 3 to 5 days” follow the lead time shown on their product page. Lead times remain indicative. See the Shipping page for full terms.
I need to receive my order by a specific date. What should I do?
Contact contact@cop-room.com before placing an order and include the model, size, destination and desired date. The team can tell you which displayed lead time applies to the product. Lead times remain indicative unless a specific confirmation has been sent to you.
How can I track my order and schedule my delivery?
To track your order, please use the tracking number that you will find in your shipping confirmation email.
If you are only available on certain days or at certain times for delivery, or if you missed the delivery, you can schedule a custom delivery by contacting the relevant logistics partner.
Why hasn't my order been shipped yet?
A standard order may require the product to be sourced, received by Coproom and checked before dispatch. The standard lead time shown is 5 to 12 business days from payment approval. After dispatch, the tracking number is sent by email. If the displayed lead time has passed, contact contact@cop-room.com with your order number.
Do you accept returns?
Yes. You have 14 days after receipt to make a return request: click Start my return request, enter your order number and email, then choose the pair and the reason. We reply by email with the return address and instructions.
The pair must be new, unworn, in its original box. Return shipping costs are paid by you, unless the pair is defective or we made a mistake. Would you like another size or model? Choose the exchange: as soon as we receive the pair, we send you a gift card for the amount paid. Otherwise, the refund is made no later than 14 days after your request. All the details are on our Returns page.