Authenticity of Coproom products

Our commitment: Coproom is committed to selling only new and authentic products.

Checking a catalogue listing and checking the item sent to the customer are two separate steps. This page explains what Coproom actually verifies, without claiming to use a third-party authentication centre or to have an official partnership with a brand or platform.

How are catalogue references checked?

Before a reference is listed, the information used to identify it is checked against product sources: brand, model, colourway, SKU, version and sizes. A barcode is added only when it has been verified. Missing or uncertain information is not invented.

What happens before dispatch?

For an order with a standard lead time, the product is sourced, received by Coproom and then checked before it is sent to the customer. The standard lead time shown is 5 to 12 business days from payment approval; it includes sourcing, authentication and shipping. References marked “48H” or “Express 3 to 5 days” follow the lead time shown on their product page.

Lead times remain indicative. Full terms and tracking information are available on the Shipping page.

Where do the products come from?

Sourcing varies according to the reference and its availability. Products may be sourced through retailers or secondary-market platforms. Naming a source does not mean that it is an official Coproom partner.

Is an authenticity certificate provided?

Coproom does not systematically issue a third-party certificate. Your order confirmation and invoice are your proof of purchase.

What should I do if I have concerns after delivery?

Email contact@cop-room.com from the address used for the purchase, including your order number and clear photographs of the product, its labels, its SKU and its box. The team will then be able to identify the order and explain the next steps without exposing your information publicly.

If the product is defective or does not match the order, use the Returns page. The terms shown there apply.

Frequently asked questions

Are the products sold by Coproom new and authentic?

Yes. Coproom is committed to selling only new and authentic products. This commitment should not be confused with certification issued by a brand or a third-party laboratory.

Is a pair shown on the website necessarily already in stock at Coproom?

No. The lead time shown on the product page indicates the applicable situation: some references are marked “48H” or “Express 3 to 5 days”; a standard order may require sourcing before dispatch and follows the indicative lead time of 5 to 12 business days.

Is Coproom an official partner of the brands or platforms mentioned?

This page does not claim any official partnership. A brand, retailer or platform may be mentioned as an information source or sourcing channel without having a partnership with Coproom.

How can I report a concern about a product I received?

Contact contact@cop-room.com from the email address used for the order, including the order number and clear photographs of the product, its labels, SKU and box. Do not publish personal information or your address in a public space.

Who operates Coproom?

Coproom is operated by Friends and Family Society, a French simplified joint-stock company registered with the Créteil Trade and Companies Register under number 904 971 413. Current contact details are available in the legal contact information.