- You can contact us 24/7 through firstname.lastname@example.org
- You will get an answer within 48 hours.
1 - How to contact Coproom ?
2 - Are your products new and authentic ?
3 - Do you ship worldwide and how long does it take ?
- We ship worldwide (over 220 countries) via the most reliable carrier which is DHL Express.
- Once your order has been prepared and is ready to be shipped, delivery times are 24 hours in all Europe and 48/72 hours outside Europe.
4 - Which payment methods are accepted?
5 - I absolutely need to receive my order before a specific date. What can I do ?
6 - How to track my order and schedule a customised delivery ?
- We use the most reliable carrier which is DHL Express to ship your orders.
- To track your order, please use the tracking number that you will find in your shipping confirmation email and click here.
- If you are only available on specific days or hours to be delivered or if you have missed the delivery, you can schedule a customised delivery by contacting DHL in your country (check their website).
- For any questions you can contact us by email at email@example.com
7 - Why my order has not been shipped yet?
- Depending on the peak and periods and/or shipping delays of our partners it is possible that the processing time of the order gets delayed.
- Please not that we always do our best to ship your order as soon as possible.
- If your order is extremely urgent please contact us before placing your order and we will give you a precise and guaranteed date of shipping and delivery by sending an email to firstname.lastname@example.org
8 - Do you accept returns?
- We purchase our products for your specific needs. So returns may not be always possible. However, under some specific conditions, we may accept returns.
- To request a return you can contact us by email at email@example.com