Frequently Asked Questions
Who is behind Coproom ?
We are a team of 5 people, all passionate about sneakers since our childhood.
We now want to put our experience at your service in order to make the most exclusive sneakers accessible to everyone.
How to contact Coproom ?
You can contact us via firstname.lastname@example.org. We are available from monday to saturday, from 9am to 7pm (UTC+1). You will get an answer within 48 hours.
Are our products new and authentic ?
All our products are guaranteed 100% new and 100% authentic with their box and accessories of origin if there are any. To learn more about our authenticity policy click here.
Do we ship worldwide and how long does it take ?
We ship worldwide (over 220 countries) via our courier DHL Express. Once your order has been prepared, delivery times are 24-48 hours in Europe and 48/72 hours outside Europe.
I absolutely need to receive my order before a specific date. What can I do ?
In case of emergency, please contact us before placing your order and we will give you a precise and guaranteed date of shipping and delivery. Make your request by email at email@example.com.
How to track my order and schedule a custom delivery ?
To track your order, please use the tracking number that you will find in your shipping confirmation email and click here. If you are only available on specific days or hours to be delivered or if you have missed the delivery, you can schedule a customised delivery by contacting DHL in your country (check their website). For any questions you can contact us by email at firstname.lastname@example.org
Why my order has not been shipped yet ?
Depending on the peak and periods and/or shipping delays of our partners it is possible that the processing time of the order gets delayed. Please not that we always do our best to ship your order as soon as possible. If your order is extremely urgent please contact us before placing your order and we will give you a precise and guaranteed date of shipping and delivery by sending an email to email@example.com.
Do you accept returns ?
Under some specific conditions, we may accept returns.
Returns will be at your charge.
To request a return you can contact us by email at firstname.lastname@example.org within 14 days of receipt of your order.